Mobile Shop offers refunds for certain purchases based on our refund policies. You can also reach out to us directly for assistance.

If a purchase was mistakenly made by someone using your account, you can request a refund through the Mobile Shop website.

If you notice a charge on your card or payment method that you didn't authorize and wasn't made by anyone you know, report unauthorized transactions within 120 days of the purchase.

If your refund request has been approved, you can check the estimated time for your refund to be processed.